Contact Centre Manager


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Contact Centre Manager

Senior Management Opportunity

Salary up to £45,000 plus free holiday annually with additional leave

Established, successful and growing business

This is an exciting opportunity for an experienced Contact Centre Manager to step into a more senior role.

Chase Recruitment are working with a successful and very busy travel company looking to appoint a new operational Manager within their contact centre.

As an experienced Contact Centre Manager, you'll be managing the leaders who head up each channel of the customer contact centre, so must have experience at this level. You should also be comfortable in presenting upwards at board level.

The Role and Responsibilities

  • Workflow Management - ensuring SLAs are met, monitoring and analysing Management Information
  • People Management - line manager for 4 channel managers, responsible for their development and objectives
  • Quality Management - completing daily, weekly and monthly controls and checks

The Person

  • Experience of managing first line managers in a contact centre and achieving KPIs
  • Engaging and confident - able to present to Senior Managers
  • Strong communicator able to build rapport

Occasional travel between sites may be required so transport is an advantage.

This is an amazing opportunity for an experienced Contact Centre Manager looking to move into a more senior role, so if you would like to be short-listed - please contact Steve at Chase Recruitment as soon as possible.

Successful candidates will be contacted immediately and invited to an initial video interview.

All candidates will then be supported and guided through the application and interview process, and will be provided with feedback throughout.

About Chase Recruitment

Chase Recruitment is a quality-led recruitment specialist. We build relationships to become trusted partners, working as part of our clients extended recruitment team.

At Chase Recruitment we specialise in Sales, Marketing and Technical sectors. We try to facilitate the best fit to make sure that you're happy in your new permanent role.

If you know someone who may be interested in finding the next step in their own career and refer them to us, you could earn up to £500 when we place them.


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