Contact Centre Manager

RotherhamImmediately

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Contact Centre Manager

Senior Management Opportunity

Salary up to £45,000 plus free holiday annually with additional leave

Established, successful and growing business

This is an exciting opportunity for an experienced Contact Centre Manager to step into a more senior role.

Chase Recruitment are working with a successful and very busy travel company looking to appoint a new operational Manager within their contact centre.

As an experienced Contact Centre Manager, you'll be managing the leaders who head up each channel of the customer contact centre, so must have experience at this level. You should also be comfortable in presenting upwards at board level.

The Role and Responsibilities

  • Workflow Management - ensuring SLAs are met, monitoring and analysing Management Information
  • People Management - line manager for 4 channel managers, responsible for their development and objectives
  • Quality Management - completing daily, weekly and monthly controls and checks

The Person

  • Experience of managing first line managers in a contact centre and achieving KPIs
  • Engaging and confident - able to present to Senior Managers
  • Strong communicator able to build rapport

Occasional travel between sites may be required so transport is an advantage.

This is an amazing opportunity for an experienced Contact Centre Manager looking to move into a more senior role, so if you would like to be short-listed - please contact Steve at Chase Recruitment as soon as possible.

Successful candidates will be contacted immediately and invited to an initial video interview.

All candidates will then be supported and guided through the application and interview process, and will be provided with feedback throughout.

About Chase Recruitment

Chase Recruitment is a quality-led recruitment specialist. We build relationships to become trusted partners, working as part of our clients extended recruitment team.

At Chase Recruitment we specialise in Sales, Marketing and Technical sectors. We try to facilitate the best fit to make sure that you're happy in your new permanent role.

If you know someone who may be interested in finding the next step in their own career and refer them to us, you could earn up to £500 when we place them.

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Chase Recruitment provided my small, specialised company with a highly professional yet personalised service. They captured our staffing needs well, combining our knowledge and their years of experience. The communication was regular and responsive. I will certainly be using them again.

Sarah Knott

I have worked in school development and teacher recruitment for over 4 years. One area we have consistently struggled to recruit to in this time is Design and Technology. Having received contact from Gino, who had previously assisted the trust, we mentioned that despite numerous adverts we had not been able to appoint in this subject area. Gino quickly followed up on our request and was able to introduce the Trust to a high quality candidate who we would go on to appoint. Throughout the process Gino was completely transparent and the lines of communication were open making the process an incredibly smooth one. Following appointment, Gino has been in contact to check that there have been no issues and he has also assisted with attaining additional paperwork as the candidate had previously worked overseas. Nothing has been too much trouble for Gino throughout the process.

P Donnelly (Deputy Head and HR /Recruitment)

Thank you for all the support and guidance while I was looking for a new role. You provided a very knowledgeable and professional sounding board and made some great suggestions. You were also very easy to talk to across a wide range of subjects which led to us building a great rapport very quickly.

Brian Howson

Chase Recruitment provided my small, specialised company with a highly professional yet personalised service. They captured our staffing needs well, combining our knowledge and their years of experience. The communication was regular and responsive. I will certainly be using them again.

Sarah Knott

I have worked in school development and teacher recruitment for over 4 years. One area we have consistently struggled to recruit to in this time is Design and Technology. Having received contact from Gino, who had previously assisted the trust, we mentioned that despite numerous adverts we had not been able to appoint in this subject area. Gino quickly followed up on our request and was able to introduce the Trust to a high quality candidate who we would go on to appoint. Throughout the process Gino was completely transparent and the lines of communication were open making the process an incredibly smooth one. Following appointment, Gino has been in contact to check that there have been no issues and he has also assisted with attaining additional paperwork as the candidate had previously worked overseas. Nothing has been too much trouble for Gino throughout the process.

P Donnelly (Deputy Head and HR /Recruitment)