Assistant Contact Centre Manager

RotherhamASAP

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I'm working with a fantastic travel leisure company, who specialise in all sorts, from planes to coaches to cruises and trains.

This company focuses on expanding and hard work. They have a great reputation and a great retention rate and for good reason. A friendly company that knows how to treat their staff!

They are looking for an experienced Assistant Contact Centre Manager to come and join their team on a permanent basis. They are looking for the right skills and the right personality fit as they feel, they want someone who can join their vibrant energy and bring lots of new ideas to the position!

Your main responsibilities will be to work with senior management and support yours and the wider team in each day, being a positive role model and to support the more junior staff. Looking for someone who wants to bring new idea and has great business acumen.

Ideal candidate

  • Experience managing a Contact Centre & First line managers
  • Experience working in customer service or travel industry
  • Great communication skills & can drive a team to success
  • Great problem solving skills
  • Proven record of hitting KPIs
  • Efficient in Microsoft including powerpoint, word, excel etc
  • Results driven

Benefits?

  • £50k (negotiable depending on candidates experience)
  • 22 days holiday + bank holidays - increasing each year up to 25 days
  • Additional leave for your birthday
  • Up to 5 days additional leave & up to £1500 allowance towards a company holiday
  • Free Connected travel insurance when travelling on company holiday
  • Friends & family discount
  • Free eye test
  • Social events such as summer party, plus more!!

If this sounds like something you're interested in and you want to find out more, please give me a call on 0114 223 6000 and ask for Charlotte or hit me up on Linkedin on Charlotte Cockram @ Chase Recruitment.

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Recommendations

Chase Recruitment provided my small, specialised company with a highly professional yet personalised service. They captured our staffing needs well, combining our knowledge and their years of experience. The communication was regular and responsive. I will certainly be using them again.

Sarah Knott

I have worked in school development and teacher recruitment for over 4 years. One area we have consistently struggled to recruit to in this time is Design and Technology. Having received contact from Gino, who had previously assisted the trust, we mentioned that despite numerous adverts we had not been able to appoint in this subject area. Gino quickly followed up on our request and was able to introduce the Trust to a high quality candidate who we would go on to appoint. Throughout the process Gino was completely transparent and the lines of communication were open making the process an incredibly smooth one. Following appointment, Gino has been in contact to check that there have been no issues and he has also assisted with attaining additional paperwork as the candidate had previously worked overseas. Nothing has been too much trouble for Gino throughout the process.

P Donnelly (Deputy Head and HR /Recruitment)

Thank you for all the support and guidance while I was looking for a new role. You provided a very knowledgeable and professional sounding board and made some great suggestions. You were also very easy to talk to across a wide range of subjects which led to us building a great rapport very quickly.

Brian Howson

Chase Recruitment provided my small, specialised company with a highly professional yet personalised service. They captured our staffing needs well, combining our knowledge and their years of experience. The communication was regular and responsive. I will certainly be using them again.

Sarah Knott

I have worked in school development and teacher recruitment for over 4 years. One area we have consistently struggled to recruit to in this time is Design and Technology. Having received contact from Gino, who had previously assisted the trust, we mentioned that despite numerous adverts we had not been able to appoint in this subject area. Gino quickly followed up on our request and was able to introduce the Trust to a high quality candidate who we would go on to appoint. Throughout the process Gino was completely transparent and the lines of communication were open making the process an incredibly smooth one. Following appointment, Gino has been in contact to check that there have been no issues and he has also assisted with attaining additional paperwork as the candidate had previously worked overseas. Nothing has been too much trouble for Gino throughout the process.

P Donnelly (Deputy Head and HR /Recruitment)